Privacy Policy

This is the privacy policy notice of this website managed by Tawheed Travels (Office Address: 18, BMHC, College Road, M16 8BP, Manchester, Company No. 15101982), and regulates the privacy of its users. The purpose of this policy is to inform you how we control, process and protect your personal information while browsing or using this website, including your rights under current laws. If you do not agree with the following policy you may wish to discontinue viewing / using this website.

Collection of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following legal frameworks. We are registered with the ICO under the Data Protection Register. If the legal basis on which we process your personal information changes, we will notify you of the change and any new legal basis that will be used if necessary. We will stop processing your personal information if the legal basis on which it is used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows:

1. The right to be informed
2. Right of access
3. The right to rectification
4. Right to erasure
5. Right to restrict processing
6. Right to data portability
7. Right to object
8. The right not to be subjected to automatic decision-making including profiling

You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we handle your data. We handle subject access requests in accordance with the GDPR.

Personal information we collect

Personal information is information relating to an identified or identifiable natural person. A natural person can be identified directly or indirectly by name, location data, an identification number, or factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. Personal information does not include anonymous information that can no longer be used to identify a natural person.

When you use our travel services, we collect certain personal information from you and from devices you use. This may include your name, phone number, address, email address, and financial information such as card details where you make a payment. Providing additional information may be voluntary, but some information is required for us to deliver our services — for example when you complete an online enquiry or booking.

How we use your information

We use your personal information to:

• Process enquiries and bookings
• Arrange flights, hotels, visas and ground services with our suppliers
• Contact you about your booking by phone, email or WhatsApp
• Comply with legal and regulatory obligations
• Improve our website and services

We share personal data with relevant suppliers (for example airlines, hotels and visa authorities) only to the extent necessary to fulfil your booking.

Cookies and website analytics

Our website may use cookies and similar technologies, including analytics and advertising tags (such as Google Tag Manager), to understand how the site is used and to improve our services. You can control cookies through your browser settings.

Data retention and security

We keep personal information only for as long as needed for the purposes described above, or as required by law. We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse.

Contact

For privacy-related requests, contact us at inquiries@tawheedtravel.co.uk or write to Tawheed Travels, 18, BMHC, College Road, M16 8BP, Manchester.

For full booking-related data use, also see our Terms & Conditions.